General Return Policy
We hope you will love your pottery as much as we do. In the event that your purchase does not meet your expectation, we will be happy to give you a full merchandise refund (minus shipping charges), gift certificate, or merchandise exchange. Items must be returned with 30 days of purchase. Return shipping cost will be at the customer’s expense.
We take great care in packaging our pottery. However, if you find that your order has been damaged in shipping please retain all of your original packaging and notify us within 7 days of receiving the shipment. All in stock items will be replaced. If items are not in stock we will work with you to find the best substitution or make a refund.
Yes sometimes pottery does break. If pottery is broken thru personal responsibility ( dropping, banging against something etc.), the item will not be replaced. Remember pottery is fired to 2100 degrees and it is a solid piece. It is physically impossible for the pottery to spontaneously break. If you are unsure, send me a picture and I can tell if it has been broken accidentally thru use.
If the pieces you order are not in stock I will e-mail you with the approximate delivery date. Keep in mind Thor makes each and every piece, one at a time, by hand. There is no big warehouse full of pottery! Please be patience…good things take time. It will can take anywhere from two weeks to six months, just depending on Thor’s schedule and what is a head of you. If you need it by a certain date, Let me know when you order and we will do our best to get it to you by then.
Age of the Piece
When was my pottery made? If you look on the bottom, Thor signs and dates every item he makes. If the item was not made in this current physical year, it cannot be returned. Unless, we just shipped it to you and it falls in the 30 days window. Why does this matter? We have had instances where our items have been purchased at yards sales or it you may have it for a while. Once it leaves our hands, I can’t guarantee it hasn’t been dropped or damaged in some way that may impact the quality of the pottery.
Send us a message or call us to ask us about ecommerce options that are available for you. Once we understand your needs, we can design the right package of serivces and support.